About Diagram:
We helps leaders rethink how services, workflows and people can create meaningful value in an AI world.
Where does AI add meaningful value?
AI is changing what organisations can do, how work gets done, and what customers and communities expect from the services they use. This requires organisations to rethink how their services should work.
That is where we help.
We work with leaders to understand where AI can genuinely make a difference, imagine better ways of delivering services, and work out what needs to change to make those ideas real.
That might mean redesigning a customer journey, changing an internal workflow, exploring a new AI-enabled service, redefining the role of staff, building new organisational capabilities, or deciding where AI should, and should not, be used.
We work at the point where strategy, service design, technology and organisational change meet.
Our role is usually at the front end of change: before major investments are made, before technology is selected, and often before a project has been fully defined.
We help organisations ask the important questions early.
What problem are we trying to solve? What could be different now that AI exists? Where will it create genuine value? What should people continue to do? What could machines do? What capabilities, governance and technology will be needed to make a new model work?
Answering those questions creates clarity and alignment before organisations commit significant time and money.
Diagram is independent. We don’t sell AI software or implementation services, so our advice is not shaped by a platform, product or delivery pipeline.
We work alongside leadership teams, internal teams and delivery partners to help everyone understand what they are trying to achieve and how the different pieces fit together.
We also help organisations build the capability to work effectively with AI. That includes practical AI literacy, leadership workshops and more advanced capability-building linked to the redesigned services and ways of working that organisations want to create.
Our aim is not to help organisations use more AI.
It is to help them use AI where it matters: creating new value through better services, better ways of working, and better outcomes.
Tom Hovey –
experience and independence
Diagram is led by Tom Hovey. Tom has been helping clients in New Zealand and the United Kingdom get great results from technology for over 25 years.
tom@diagram.co.nz
A team to suit your project
Every project and client is different. After working with you to assess your situation and determine your challenges and opportunities, we assemble a team with the skills necessary to create and deliver a successful project.
We have a network of expert researchers, designers, technologists and analysts we draw upon for this expertise and input. This approach insures our advice is independent and appropriate for your business.
Our values
Respect, reciprocated
Showing empathy, patience, and respect for the knowledge and mana of the people we work with
Learning, it's everything
Accepting that we work and exist in an ever changing medium
Better together
Working together with our clients because the result is always better when you collaborate
Moving forward
Always moving the client forward; never leave them with a dead-end
What if?
Having the courage to break from status-quo and imagine a better way
Work with purpose
Making sure we are delivering value and working to deeply understand the problems we are trying to solve
Government approved
New Zealand Government approved supplier of digital experience professional services