Be the digital leader in your organisation.

We help you at the outset to explore options, define scope, build support and get your project moving.

We answer three essential questions:
  • How can I use digital to get better business outcomes?
  • Where and how much would I need to invest?
  • What are the risks?
Once you've assessed the options, risks and opportunities, you can plan with confidence.

Strategy to deliver better digital projects

We help you

Assess your current state

Find out how you're currently performing and where the opportunities are. We do this through research, interviews, workshops, analytics and landscape reviews.

Develop business cases

We work with you to define value, determine what changes need to be made, and what you need to validate before investing.

Imagine new and improved services

Discover how you could deliver greater value through service design, UX research, prototyping, customer insights and persona development.

Build internal alignment

We run fun, fast, collaborative and engaging stakeholder workshops to harness internal expertise and build support for your project.

Create efficient RFPs and procurement processes

You can make better and faster procurement decisions by being clear on purpose, scope, technology requirements and timeline.

Deliver great results

We help you translate what you need and manage your digital project and partners so you can be confident you’ll deliver great results.

We enable you to

1. Assess your current state
through research, interviews, workshops, analytics and landscape review
2. Imagine new and improved services
through service design, UX research, prototyping, customer insights and persona development
3. Develop business cases
for change by determining value and what you need to validate before investing
4. Build internal alignment
by running fun, fast, collaborative and engaging stakeholder workshops
5. Create efficient RFPs and procurement processes
by being clear on purpose, scope, technology requirements and timeline before going to market
6. Manage delivery
of your digital project so you can be confident you’ll deliver great results
Talk to Tom
If you’re thinking about doing more with digital, book in a chat with Tom. We can steer you in the right direction.
Talk to Tom
If you’re thinking about what you could do with digital, book in a chat with Tom to find out how we might be able to help.
How we do it

Collaboration

We collaborate closely and creatively with you and your team to explore what you could and should do with digital.

People before technology

We put your customers, people and business at the heart of your strategy and thinking – before we recommend any technology.

Independence

We don’t sell or build websites, code or software. We can see the big picture and provide genuinely impartial advice.
Our work
Digital transformation
Creating and overseeing the strategy to replace IoD's entire technology stack to be more efficient and provide better membership experiences, whilst managing the risks associated with fixed budgets and the need to demonstrate digital leadership.
Increasing donations
Identifying how to increase donations through creating and implementing meaningful personas.
Strategy & alignment
Working across multiple teams to agree on an audience-focussed strategy for retiring and combining several websites into one.
Digital-first engagement strategies that increase the level of participation, diversity, transparency and confidence in local government decision-making.
Acquisition strategies
Collaborating with the Powershop, Flux Federation and Meridian teams to create customer-focussed website strategies that improve acquisition.
Our thinking
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“Thank you for all your help, support, smoothing of waters and brilliance – we truly could not have got to where we are without you.”
Tracey Kai - General Manager Communications,
New Zealand Rugby
“Diagram helps you through digital transformation in an accessible way. They bring the team on a journey, so people feel included, listened to and are able to contribute to shaping the future, while bringing their expertise to the table.”
Miranda Kaye, Law Society
“In addition to being super skilled at what you do, you also make it fun which I totally appreciate.”
Sebastian Grodd, Life Flight