Workshops

The power of bringing people together

• Our workshops bring your people together to solve problems, and build support for your project.
• We use workshops to identify opportunities, constraints, complexities, and new ways you can work together to find the best way forward.
• We try to break down internal silos by putting your external customers and data at the heart of your thinking.
• This enables you to have new conversations, safely challenge the status quo and make faster and more collaborative decisions.

We have run workshops to:

• bring together executives and politicians from all over the country to create strategic plans
• map out complex user journeys taken by professionals needing to meet their regulatory obligations
• design the best possible experience for customers booking online, and completing face-to-face training
• help the leadership team of a new organisation develop their global selling proposition
• make critical decisions around procurement and project priorities
• discover opportunities presented by the merger of two unrelated companies.

“I feel like I’m missing out if I am not included in one of Diagram’s workshops.”

Our style is dynamic — we read the room and respond constructively. We know when it’s appropriate to go down the rabbit holes and when it’s important to politely move on.

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How we do workshops

1. Kickoff session
   We always have a kickoff session with you before the workshop, to structure it in order to make best use of the time. In the kickoff session, we will:
   • determine the key people that should be involved
   • understand what you’re hoping to achieve
   • come up with a draft value proposition to test in the workshop
2. Interactive Workshop
   Once we’ve got the right people in the room, we use our fun, fast and collaborative facilitation style in order to:
   • create an environment open to challenging existing thinking through structured activities that flesh out assumptions, ideas and priorities.
   • Draw out the diverse range of views within your team
   • Help you find common ground, build bridges, and align people around shared goals
   • Gather and uncover information effectively, efficiently and enjoyably
   • Build out a structured thinking ‘wall’ to visually capture the discussion, using whiteboards and plenty of stickies Although no two workshops are ever the same, we have a bucket full of tried and tested workshop activities to draw from.
3. Playback session and workshop outputs
   Following every workshop, we analyse and digest the outputs of the session and pull together our findings and insights. To allow the conversation to continue, we always provide the following outputs:
   • Photographs of the ‘wall’ and whiteboards etc
   • All stickies captured as text in spreadsheet format
   • Process flow diagrams or visual mock-ups (where applicable)

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Is it a workshop or a meeting?

We believe a workshop is a collaborative session where structured thinking takes place and a shared output or ‘artefact’ is created (eg the stickies on the wall). What we like about workshops is that they’re always different, and the outcome is unknown at the start. It’s the collaboration and creativity that makes them a valuable use of everyone’s time.

If no shared artefact is created and the session is mostly reporting, then we call that a meeting. There’s nothing wrong with meetings — we just like to set expectations before people participate in one of our workshops.