Community Engagement

We believe that good community engagement should give you the knowledge and confidence to make decisions that create lasting value. We’re committed to working alongside our clients to understand their unique challenges, and reach those outcomes for them and their communities.

We help connect your expertise and community insights with the right strategy and technology to produce effective engagements and consultations.

We work with you to:

• understand and clarify what you’re trying to achieve
• collaborate on a high-level concept for how your engagement could run and what feedback you need to collect
• support you to deliver the engagement and achieve your desired outcomes.

The one aspect of Diagram that stood out for me over all other consultants I've used is their willingness to listen to, discuss and deliver a project. They don't assume they know everything, they take the time to really figure out what you are trying to do — and then help you do that.
Hugh Wilson, Transport Choices Coordinator, WCC

What makes a good community engagement?

A good community engagement needs a strategy to set out how your people and technology will interact, to ensure all the moving parts are working together.

We can help you with what you need to consider, and together we’ll work through:

• Understanding your project, the people involved, and the decisions your organisation needs to make
• Identifying what success looks like for your engagement and clearly defining how it can be measured and reported back on
• Defining the scope of the engagement, the feedback you need from from the community, what questions to ask them, and how you’ll ask
• Choosing the right technology, partners and tools
• Creating a channel strategy (to make people aware of and invest in your engagement)
• End-to-end support – from forming your plan to providing a deep understanding of feedback data for decision making.